The purpose of this project is to implement a Computer Aided Scheduling and Dispatch (CASD) software system to meet the needs of small scale human service transportation agencies. RidePilot; an open source, web-based scheduling, reporting, and dispatch application initially developed by Ride Connection in Portland Oregon, was identified to fill this need.
Within the human service providers industry, transportation remains one of the biggest obstacles due to costs or logistical resources. Incidentally transportation is recognized as a key factor to improving ones quality of life when access to services is available.
Phase 1 of RidePilot development
Utah Transit Authority (UTA) has participated in a joint software development project to build upon RidePilot’s current functionality and expand it to meet the needs of human service agencies in the Wasatch Front region. These enhancements include the ability to track driver’s credentials, vehicle maintenance compliances, scheduling and tracking of daily trips, and a host of other details for accountability reporting.
Phase 2 of RidePilot development
UTA, in conjunction with Cambridge Systematics (CS), completed phase 2 of RidePilot development in September 2018. This phase included many new features and updates to existing features. Some of the new features include; drag and drop scheduling, vehicle capacity tracking, driver availability matrix, subscription/recurring run and trip creation/scheduling, and new reporting options. Also developed was an Android mobile app. This app includes pre-trip inspection, driver manifest, and vehicle tracking (AVL).
Some of the updated features include; easier to understand interface, vehicle preventative maintenance schedules, enhanced filtering options, and more setting control for Provider Administrators.
Future RidePilot development
UTA is always exploring ways to enhance the RidePilot software. Our goal is to create a software that can give suggestions in real time where best to schedule a trip and to allow customers to book their trip with eligible partners through our Utah Ride Link trip planner.
UTA is determined, to help steer the course to gain the best value and outcome for the investments provided and is seeking others willing to collaborate within a partnership to; create a complete roadmap of next steps, leverage funding, define scope of work, test and implement future enhancements in conjunction with the RFP process that is outlined in the federal requirements. The roadmap could then be leveraged to gain support for future partnerships that enable a good solid foundation for the small service providers by identifying other prospective best practices.